Privacy Policy
Effective Date: 12/5/2025
B&B Timber & Builders Merchants (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.bnbtimber.com or interact with us online.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address.
- Website Usage Data: IP address, browser type, pages visited, time spent on site.
- Communication Data: Messages submitted via website forms, email, or WhatsApp.
- Other Information: Any information you voluntarily provide to us for inquiries, orders, or services.
2. How We Use Your Information
We use your information for the following purposes:
- Responding to inquiries and providing customer support.
- Processing orders, quotes, and requests for services.
- Sending relevant updates, newsletters, or promotional material (with your consent).
- Improving our website, services, and customer experience.
- Complying with legal and regulatory requirements.
We do not sell, trade, or rent your personal information to third parties.
3. Sharing Your Information
We may share your personal information with trusted third parties who assist us in delivering our services, including:
- Payment processing and order fulfillment providers.
- IT and website hosting providers.
- Legal or regulatory authorities if required by law.
All third-party partners are required to maintain the confidentiality and security of your information.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. You can choose to disable cookies in your browser settings; however, some features of the site may not function correctly without them.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Access to personal data is limited to employees or contractors who require it to perform their duties.
6. Your Rights
Under applicable data protection laws (including GDPR), you have the following rights:
- Access your personal information we hold.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict processing of your data.
- Withdraw consent at any time where processing is based on consent.
- Request a copy of your data in a portable format.
To exercise these rights, please contact us at it@bnbtimber.com.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest version. We encourage you to check this page periodically for updates.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
B&B Timber & Builders Merchants
Email: info@bnbtimber.com
Phone: 020 8574 6691