Sales, Delivery, & Return Policy
Sales & Delivery Terms
1. Ownership and Payment
- The vendor retains ownership of goods until full payment is received.
2. Shortage Notification
- Any shortage of goods must be reported within 24 hours of delivery.
3. Inspection of Deliveries
- Customers must fully inspect door, sanitaryware, and other deliveries upon receipt. Damaged goods cannot be accepted after receipt.
4. Handling Charge on Returns
- A 30% handling charge applies to returned stock items.
5. Unloading Assistance
- Customers are responsible for arranging assistance to unload goods; our delivery personnel will not carry goods inside.
6. Special Orders
- Specially ordered goods are non-refundable.
7. Non-Returnable Items
- Certain items (e.g., plaster items) are non-returnable.
8. Additional Ordered Goods
- We do not collect extra ordered goods.
9. Card Refund Policy
- Refunds for card payments will be returned to the original card used. Cash or alternate card refunds cannot be issued.
Contact Us
For any questions regarding these Terms or your orders:
B&B Timber & Builders Merchants
Email: info@bnbtimber.com
Phone: 020 8574 6691